Alloomi Terms of Service

1.1 By creating an account, installing the application or otherwise using the Services, you agree to these Terms and to our Privacy Policy, which explains how we handle personal information. If you do not agree, do not use the Services.

1.2If you use the Services on behalf of a company or other organization, you represent that you have authority to bind that organization to these Terms, and "you" refers to that organization as well as to you. If your organization has entered into a separate written agreement with us for the Services, that agreement prevails over these Terms to the extent of any conflict.

In these Terms:

• "Account" means your registered account for the Services.
• "Agent Actions" means actions that the Services take on your device or through your Connected Accounts at your instruction or under an automation you set up, as described in Section 5.
• "Beta Features" means features, functionality or services identified as alpha, beta, preview, early access, experimental or similar.
• "Connected Account" means a third-party account, such as an email, calendar or messaging account, that you choose to connect to the Services.
• "Features" means the optional features of the Services described in Section 4.2, including Connected Accounts, Screen Memory, meeting recording and transcription, voice input and automations.
• "Output" means content generated by the Services in response to your use of the Services, such as summaries, drafts, reminders, answers and reports.
• "Third-Party Services" means products, services, platforms and websites that are not provided by us, including Connected Accounts and AI service providers.
• "User Content" means content that you submit to the Services or that the Services access or process on your behalf, including content from your Connected Accounts, Screen Memory, meeting features and your conversations with Alloomi.

3.1 Eligibility. You must be at least 18 years old, or the age of majority in your jurisdiction if higher, to use the Services. By using the Services, you represent that you meet this requirement and have the legal capacity to enter into these Terms.

3.2 Account information. You must provide accurate and complete information when you create your Account and keep it up to date.

3.3 Account and device security. You are responsible for maintaining the security of your Account credentials and of the devices on which you use the Services, and for all activity that occurs under your Account. You must notify us promptly, using the contact details in Section 21.10, if you become aware of any unauthorized access to or use of your Account.

3.4 Organization accounts.If you use the Services through an account administered by an organization, the administrator may be able to manage your access and settings, and your use of the Services may also be subject to the organization's policies.

4.1 The Services. Alloomi is an AI assistant that helps you organize information and work across your tools. We may change, add or remove functionality from time to time. If we remove functionality that is material to a paid plan, we will notify you in advance where reasonably practicable.

4.2 Features are off by default.Connected Accounts, Screen Memory, meeting recording and transcription, voice input and automations are each turned off by default. A Feature is enabled only when you choose to turn it on or connect the relevant account, and you can turn it off or disconnect at any time in the Services' settings.

4.3 Your responsibilities when enabling Features. When you enable a Feature, you are responsible for:

• (a) ensuring that you have the right to provide, access and process, through the Services, any information relating to other people that the Feature may capture, including information shown on your screen, contained in your communications or spoken in meetings;
• (b) informing meeting participants and obtaining any consent required by applicable law before recording or transcribing a meeting or conversation; and
• (c) using each Feature only in compliance with applicable law and with any policies of your employer or organization that apply to you.

5.1 Authorization. The Services can take Agent Actions, such as reading and writing files on your device, running commands, operating applications, browsing websites, and preparing or sending messages through your Connected Accounts. Agent Actions are taken only within the permissions you grant and the instructions or automations you set up.

5.2 Confirmation before sending. By default, the Services ask for your confirmation before sending a message or other communication to any person on your behalf. If you choose to turn on automatic sending for a particular task or automation, you authorize the Services to send communications within the scope you set without asking for confirmation each time, and you are responsible for those communications.

5.3 Your review and control. You should review Agent Actions and Output before relying on them, and you can stop an Agent Action or automation at any time. The local audit log is provided as a convenience to help you review certain Agent Actions. It may not record every action and is not a substitute for your own review.

5.4 Responsibility. As between you and us, you are responsible for Agent Actions taken within the permissions and instructions you provide, including their consequences for you and for third parties.

6.1 Connected Accounts. Authorization for Connected Accounts is managed through our integration and authorization service provider, Composio. By connecting an account, you authorize us and our service providers to access and use information from that account as described in our Privacy Policy.

6.2 Third-party terms.Your use of each Connected Account and other Third-Party Service remains subject to that service's own terms and policies, and you are responsible for complying with them. We do not control Third-Party Services and are not responsible for them.

6.3 Changes to Third-Party Services. Third-Party Services may change, limit or discontinue their interfaces, permissions or availability, or restrict or suspend your account with them, at any time. We are not responsible for any resulting unavailability or loss of functionality in the Services, or for any action a Third-Party Service takes against your account with it.

6.4 Your own AI provider. If you configure the Services to use an AI service provider account or API key of your own, your use of that provider is governed by your agreement with that provider, information submitted through that configuration is sent directly to that provider, and you are responsible for any fees it charges.

6.5 Google user data.Our use of information received from Google APIs is described in, and subject to, the "Google User Data" section of our Privacy Policy.

7.1 Your ownership. As between you and us, you retain all rights you have in your User Content. These Terms do not transfer ownership of your User Content to us.

7.2 License to us. You grant us a worldwide, non-exclusive, royalty-free license to access, host, store, process, reproduce and display your User Content solely as necessary to provide, maintain, secure and improve the Services for you, and as otherwise described in our Privacy Policy. This license ends when your User Content is deleted from the Services, except to the extent we are required to retain it by law or have de-identified or aggregated it in accordance with our Privacy Policy.

7.3 Output. As between you and us, and to the extent permitted by applicable law, you own the Output generated for you, and we assign to you any rights we may have in that Output. Because of the nature of AI technology, Output may not be unique, and other users may receive similar output. This Section does not grant you any rights in our Services or in content that is not Output.

7.4 Your responsibilities. You are solely responsible for your User Content and for your use of Output. You represent that you have all rights, licenses and consents necessary for your User Content to be accessed and processed through the Services as described in these Terms and our Privacy Policy.

8.1 Nature of AI Output. The Services use artificial intelligence. Output is generated automatically and may be inaccurate, incomplete, outdated or inappropriate for your circumstances. You should independently review and verify Output before relying on it or acting on it.

8.2 No professional advice. Output does not constitute legal, financial, medical, tax or other professional advice. You should consult a qualified professional for advice about your specific situation.

8.3 No reliance. To the maximum extent permitted by applicable law, we are not responsible for decisions you make or actions you take based on Output.

You must use the Services only for lawful purposes and in accordance with these Terms. You must not, and must not allow others to:

• (a) use the Services in violation of any applicable law or regulation, or in violation of the rights of any person;
• (b) use Screen Memory, meeting recording or other Features to monitor, record or collect information about any person without the notice or consent required by law;
• (c) use the Services to send spam, unsolicited messages or deceptive communications, or to impersonate any person;
• (d) use web browsing or other Features to access any website or service in breach of its terms, or to bypass any authentication, access control, rate limit or anti-automation measure;
• (e) access or attempt to access accounts, systems or data without authorization, or use the Services to collect information from Third-Party Services beyond the permissions granted to you;
• (f) use the Services to generate or distribute content that is unlawful, infringing, defamatory, harassing, sexually exploitative of minors, or that promotes violence;
• (g) interfere with, disrupt or place an unreasonable load on the Services, or attempt to circumvent usage limits or security measures;
• (h) except as permitted by Section 10.4 or by applicable law, reverse engineer, decompile or disassemble the Services; or
• (i) resell, sublicense or provide the Services to third parties except as expressly permitted by your plan.

We may investigate suspected violations of this Section and take appropriate action under Section 14.

10.1 Our rights. We and our licensors own all rights, title and interest in and to the Services, including software, designs, trademarks and other materials provided by us, excluding User Content and Output. All rights not expressly granted to you in these Terms are reserved.

10.2 License to you. Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to install and use the Services for your personal or internal business purposes during the term of your Account.

10.3 Feedback. If you provide us with suggestions or feedback about the Services, you grant us a worldwide, perpetual, irrevocable, royalty-free license to use, modify and incorporate that feedback into our products and services without obligation to you.

10.4 Open source components. Certain components of the Services are made available under open source licenses, including the Apache License 2.0. Your use of those components is governed by the applicable open source license, and nothing in these Terms limits any rights granted to you under that license. The restrictions in these Terms apply only to the extent they are consistent with those licenses. Open source notices are available on GitHub.

11.1 Notice.If you believe that content made available through the Services infringes your copyright, please send a written notice to us using the contact details in Section 21.10, marked "Copyright Notice", containing:

• (a) your physical or electronic signature;
• (b) identification of the copyrighted work claimed to have been infringed;
• (c) identification of the material claimed to be infringing and information reasonably sufficient to locate it;
• (d) your contact information, including address, telephone number and email address;
• (e) a statement that you have a good faith belief that the use is not authorized by the copyright owner, its agent or the law; and
• (f) a statement that the information in the notice is accurate and, under penalty of perjury, that you are authorized to act on behalf of the copyright owner.

11.2 Counter-notice. If material you posted is removed in response to a notice and you believe the removal was a mistake or misidentification, you may send us a counter-notice containing the information required by applicable law. Where required by law, we may restore the material unless the complaining party informs us that it has commenced legal action.

11.3 Repeat infringers. We may disable or terminate the Accounts of users who are repeat infringers in appropriate circumstances.

12.1 Plans. Certain Services are available only under a paid plan. The features, usage limits and prices of each plan are described on our pricing page or at the point of purchase.

12.2 Payment. Payments are processed by our payment processor, Stripe. You authorize us, through Stripe, to charge the payment method you provide for all applicable fees. You must keep your payment information accurate and up to date.

12.3 Automatic renewal. Paid subscriptions renew automatically at the end of each billing period for the same period, at the then-current price, unless you cancel before the renewal date. You can cancel at any time in your Account settings. Cancellation takes effect at the end of the current billing period, and you will retain access to paid features until then.

12.4 Free trials. We may offer free trials or limited free usage. A free trial does not convert into a paid subscription unless you choose to upgrade and complete payment.

12.5 Upgrades and downgrades. Upgrades take effect immediately, and you will be charged a prorated amount for the remainder of the current billing period. Downgrades take effect at the start of the next billing period.

12.6 Refunds. Except as set out in Section 12.7, as required by applicable law, or as we otherwise agree in writing, fees are non-refundable. If the Services suffer a significant outage, you may contact us and we will consider your request in good faith.

12.7 Consumers in the EEA and the UK. If you are a consumer in the European Economic Area or the United Kingdom, you have the right to withdraw from a paid subscription within fourteen (14) days after purchase without giving a reason, by contacting us using the contact details in Section 21.10. When you purchase, you may request that we begin providing the paid Services immediately. If you make that request and then withdraw within the withdrawal period, we will refund the amount you paid, less an amount proportionate to the Services provided up to the time you informed us of your withdrawal.

12.8 Price changes. We may change our prices. We will notify you of any price increase at least thirty (30) days before it applies to you, and it will take effect from your next billing period. If you do not agree to the change, you may cancel before it takes effect.

12.9 Taxes. Fees are exclusive of taxes unless stated otherwise. You are responsible for all applicable taxes other than taxes on our income.

12.10 Failed payments and chargebacks. If a payment fails, we may retry the charge and may suspend paid features until payment is received. If you dispute a charge with your card issuer without first contacting us, we may suspend your Account while the dispute is resolved.

We may make Beta Features available to you. Beta Features are provided for evaluation, may contain errors, may be changed or discontinued at any time, and are provided "as is" without any commitment of availability or support. To the maximum extent permitted by applicable law, we have no liability arising from your use of Beta Features.

14.1 Term. These Terms apply from the time you first use the Services until your Account is terminated.

14.2 Termination by you. You may stop using the Services and delete your Account at any time.

14.3 Suspension or termination by us. We may suspend or terminate your access to all or part of the Services, with notice where reasonably practicable, if:

• (a) you materially or repeatedly breach these Terms;
• (b) you fail to pay fees when due;
• (c) we reasonably believe your use of the Services creates a risk of harm to us, other users or third parties, or a risk of legal liability;
• (d) we are required to do so by law or by a Third-Party Service on which the Services depend; or
• (e) we discontinue the Services, in which case we will give you reasonable advance notice and refund any prepaid fees for the period after discontinuation.

14.4 Effect of termination. On termination, your right to use the Services ends. Information stored on your device remains on your device until you delete it. For thirty (30) days after termination, other than termination for your breach of Section 9, you may request an export of data associated with your Account that we hold in our cloud, after which we may delete it in accordance with our Privacy Policy.

14.5 Survival. Sections 7.2 (to the extent stated), 7.4, 8, 10.1, 10.3, 14.4, 14.5 and 15 through 21, and any accrued payment obligations, survive termination.

16.3 Exceptions. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by negligence, or for fraud. If you are a consumer, nothing in these Terms affects rights you have under mandatory consumer protection laws of your place of residence.

17.1 To the extent permitted by applicable law, you will defend, indemnify and hold harmless Meland Labs, its affiliates and their respective directors, officers, employees and agents from and against any third-party claims, and related losses, damages, liabilities, costs and expenses, including reasonable legal fees, arising out of or relating to:

• (a) your breach of these Terms;
• (b) your User Content, including any claim that it infringes or violates the rights of a third party;
• (c) your processing, through the Services, of information about other people without the rights or consents required by law; or
• (d) communications sent or other Agent Actions taken through the Services at your instruction or within the permissions you granted.

17.2 We will give you prompt notice of any claim for which we seek indemnification, allow you to control its defense and settlement (provided that you may not settle a claim in a way that imposes obligations on us without our consent), and provide reasonable cooperation at your expense.

17.3 If you are a consumer, this Section applies only to the extent permitted by the mandatory laws of your place of residence.

18.1 We may restrict or discontinue the availability of the Services, or any part of them, in any country or region at any time.

18.2 You must comply with all applicable export control and economic sanctions laws in your use of the Services. You represent that you are not located in, organized under the laws of, or ordinarily resident in any country or region subject to comprehensive sanctions, and that you are not identified on any sanctions or restricted party list maintained by the United Nations, the United States, the European Union, the United Kingdom or any other applicable authority.

18.3 You are responsible for ensuring that your use of the Services complies with the laws of the place from which you access them.

19.1 Governing law. These Terms and any dispute arising out of or in connection with them are governed by the laws of Singapore, without regard to its conflict of laws rules. If you are a consumer, this choice of law does not deprive you of the protection of mandatory provisions of the law of your place of habitual residence.

19.2 Informal resolution. Before starting arbitration, you and we each agree to try to resolve any dispute informally. The party raising a dispute must send the other a written notice describing the dispute and the relief sought. Notices to us must be sent using the contact details in Section 21.10. If the dispute is not resolved within thirty (30) days after the notice is received, either party may commence arbitration.

19.3 Arbitration.Except as provided in Section 19.4, any dispute arising out of or in connection with these Terms or the Services, including any question regarding their existence, validity or termination, will be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre ("SIAC") in accordance with the Arbitration Rules of the SIAC in force at the time arbitration is commenced. The seat of arbitration is Singapore. The tribunal will consist of one (1) arbitrator. The language of the arbitration is English. The award will be final and binding on the parties.

19.4 Exceptions. Either party may (a) bring an individual claim in a small claims court of competent jurisdiction, and (b) seek urgent injunctive or other equitable relief from a court of competent jurisdiction to protect its intellectual property rights or confidential information.

19.6 Consumers. If you are a consumer and the mandatory laws of your place of residence give you the right to bring proceedings in the courts of that place, or do not permit pre-dispute arbitration agreements with consumers, nothing in this Section 19 limits that right.

20.1We may update these Terms from time to time. We will post the updated Terms with a new "Last Updated" date.

20.2 If we make material changes, we will notify you by email or through the Services at least thirty (30) days before the changes take effect, unless the changes are required by law or relate to new features, in which case they may take effect sooner. If you continue to use the Services after the changes take effect, you will be bound by the updated Terms. If you do not agree to the changes, you must stop using the Services and may cancel your subscription.

20.3 Changes to Section 19 will not apply to any dispute of which we had actual notice before the change took effect. Any change that expands how we use User Content is also subject to the notice and consent commitments in our Privacy Policy.

21.1 Entire agreement. These Terms, together with our Privacy Policy and any plan-specific terms presented to you at purchase, constitute the entire agreement between you and us regarding the Services and supersede any prior agreements on that subject.

21.2 Severability. If any provision of these Terms is held invalid or unenforceable, it will be enforced to the maximum extent permissible, and the remaining provisions will remain in full force and effect.

21.3 No waiver. Our failure to enforce any provision of these Terms is not a waiver of our right to do so later.

21.4 Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign these Terms to an affiliate or in connection with a merger, acquisition, reorganization or sale of all or substantially all of our assets, and will notify you of any such assignment where required by law.

21.5 Force majeure. We are not liable for any delay or failure to perform caused by events beyond our reasonable control, including natural disasters, war, terrorism, government action, labor disputes, failures of Third-Party Services or failures of internet or utility infrastructure.

21.6 Notices and electronic communications. We may send notices to the email address associated with your Account or through the Services. You consent to receive communications from us electronically, and agree that electronic communications satisfy any legal requirement that a communication be in writing. Notices to us must be sent using the contact details in Section 21.10.

21.7 Relationship. You and we are independent contracting parties. Nothing in these Terms creates a partnership, joint venture, agency or employment relationship.

21.8 No third-party beneficiaries. Except as provided in Section 17, these Terms do not confer any rights on any third party.

21.9 Language. These Terms are written in English. If we provide a translation, the English version prevails in the event of any conflict.

21.10 Contact. If you have questions about these Terms, please contact us by email at support@melandlabs.ai, or by post at Meland Labs Limited, 19H Maxgrand Plaza, No. 3 Tai Yau Street, San Po Kong, Hong Kong.